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Optometrist At Holly & Derry in Milton, ON

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Home » What’s New » Visiting Your Optometrist During COVID-19

Visiting Your Optometrist During COVID-19

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Is your eye doctor's appointment coming up? Are you worried about going to the eye clinic during the new coronavirus (COVID-19) pandemic? Rest assured, keeping our patients and staff are safe is our top priority. 

We anticipate that this outbreak will continue for a while, and do not want our patients to neglect their eye care needs during this critical time. Our optometric clinic is prudent and has adopted specific measures to protect our patients and staff from potential exposure to COVID-19 during this time of uncertainty. 

That said, guidelines for slowing the spread of this epidemic are rapidly changing. Please pay close to attention to local regulatory changes to get the most up-to-date information on whether practices can still remain open/ accept non-emergency cases. 

Here Are the Precautions Our Eye Clinic Is Taking to Limit COVID-19: 

We employ a strict office policy that mandates that all eye doctors, opticians, office staff, and patients not enter if they are feeling unwell or have a fever, cough, sore throat, runny nose, shortness of breath, or have been exposed to a known case of COVID-19 or traveled outside of the country within the last 14 days.

The staff may ask you to wait outside rather than in the waiting area in order to protect yourself and others from any circulating germs. Furthermore, we are trying to schedule our appointments in such a way that our waiting room remains as empty as possible.

During your eye exam: 

  • The eye doctor may use a special plastic barrier called a slit-lamp breath shield to block the exchange of breath between patient and doctor. 
  • The optometrist may wear a mask with a plastic shield over the eyes. 
  • The practitioner will wait for your slit-lamp eye exam to be over before speaking with you or answering any questions you may have. 
  • We sanitize all equipment and patient contact surfaces after every use and at the end of the day. 
  • We sanitize all surfaces and equipment (front desk counters, telephones, pens, door handles, waiting room chairs) with antibacterial wipes. 
  • All staff members wash their hands after contact with each patient and throughout the day.
  • Our office is equipped with several sanitizing stations.
  • We request that patients sanitize their hands prior to and after trying on frames. We also make sure to clean frames that have come into contact with patients with soap and hot water.
  • If we don’t shake hands with our patients during this time, please don’t take it personally.

Please call Milton Eye Care at 905-876-0044 with any questions or concerns you may have. If you feel it's best for you or a member of your family to reschedule your appointment, we encourage you to do so.

To stay abreast of the coronavirus pandemic, please visit the following official health organizations:

  • Centers for Disease Control & Prevention (CDC) at www.CDC.gov
  • World Health Organization (WHO) at www.WHO.int 

Thank you and stay safe!  

Dear Patients,

Today, under directions from the College of Optometrists of Ontario, we have made the difficult decision to immediately suspend all non-urgent care,  due to the COVID-19 pandemic. Our doctors will still be accessible for ocular emergency assessments case by case. The clinic is closed.

All non-urgent appointments will be canceled and rescheduled for a later date. For urgent care please DO NOT call or come to the clinic, but send an email to: info@miltoneyecare.ca for appropriate triaging.

For patients who need to order contact lenses, please continue to place your order request on our website at www.miltoneyecare.ca. We encourage a 6-12 months’ supply of contact lenses to be ordered.

What consists of an emergency: Ocular Emergencies require an urgent visit within 24-48 hours. Please email our office should you experience:

  1. Chemicals splashed into the eye within the last hour
  2. Sudden loss or decrease in vision, or the appearance of a cloudy veil in front of the eye
  3. Foreign body in the eye, ocular injury or forceful trauma to the eye or surrounding area
  4. Sudden onset of halos around lights; especially if associated with a red painful eye or brow
  5. Sudden onset of flashing lights or floaters
  6. Sudden onset of double vision
  7. Red eyes with pain, light sensitivity or pus discharge
  8. Swelling of eyelid

If you are not sure if you are experiencing an ocular emergency please email our office at info@miltoneyecare.ca

 As this situation evolves, Milton Eye Care is committed to providing updates to our patients. While this is a difficult time for all, we are aspired by our patients who have taken their own personal measures to protect our most vulnerable. Thank you for your understanding. Please stay safe and healthy.

Warmest regards,

Milton Eye Care team